What We Collect and Why We Hold It
When you create an account with 399bde, we collect the details you submit directly — name, email address, contact number and date of birth. When you make a payment via bKash, Nagad or Rocket, we record transaction references and wallet identifiers so we can match deposits
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to your account and process withdrawals accurately. We do not store your full mobile banking PIN or password at any point. We also collect device and session data automatically — your browser type, IP address and pages visited — to keep your account secure and to
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detect unusual access attempts. If you contact our support team, we keep a record of that conversation. We hold your data only as long as your account remains active or as required to resolve any outstanding matter. Once you request account closure and all pending activity
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is settled, we remove personal identifiers from our active systems within the timeframe set out in our retention schedule. Data handling practices here apply to supported regions; availability of this service depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.